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S

Shevon

22/10/2025 02:58:43

8/10
Punct pozitiv:

"The cleanness of this property is 100%the environment is so cool and breath taking there more I can say but u could give it a try"

Punct negativ:

Aucun.

M

Mihaela

10/04/2023 17:21:45

10/10
Punct pozitiv:

"Locația, personalul, facilitățile, camera ,curățenia, micul dejun, grija personalului ca noi sa avem o vacanta minunata."

Punct negativ:

Totul a fost perfect.

A

Anna

07/02/2026 13:36:04

9/10
Punct pozitiv:

"Location in orient bay on the hill Kindness at reception desk Renewed room Seats on the beach"

Punct negativ:

Bugs at night in the bathroom High prices in restaurant Welcome drink only planteur no other choice

J

Jurgen

12/01/2026 10:22:10

8/10
Punct pozitiv:

"Location is great, and rooms are nice and bed is good. Only the bathroom was old fashioned in the old rooms."

Punct negativ:

The food in the restaurant is ok but not the best and the waiters are slow. The breakfast is very poor and it is better to eat outside at 100% Natural. The reception did no tell us about the yoga which we missed. Also that did not tell us that we should book the whale trip in advance because now it was sold out and we had to book a private trip.

N

Ned

28/11/2025 22:59:10

9/10
Punct pozitiv:

". Nice location. . The Novotel is linked and let me use their facilities free of charge. . Bed was very comfortable"

Punct negativ:

. Breakfast spread is a bit limited . Shower temperature was inconsistent

P

Pucha

17/02/2026 00:26:06

10/10
Punct pozitiv:

"We love the vibes, so comfy, so beautiful set up in receptionist area and beautiful view from the restaurant and our room."

Punct negativ:

The food price quite high in their restaurant

E

Elena

22/01/2026 18:27:49

9/10
Punct pozitiv:

"Locatia, camera, utilarea acesteia, accesul imediat la metrou, multe restaurante in imprejurimi"

Punct negativ:

Aerul conditionat prea puternic si sistemul centralizat de comanda care nu functiona cum trebuie

K

Kristy

17/02/2024 16:35:33

10/10
Punct pozitiv:

"Beautiful grounds, pools, beach. Hotel was beautifully designed. Very large rooms. Amazing staff. So friendly."

Punct negativ:

Nothing

M

Margarida

21/08/2025 11:58:42

8/10
Punct pozitiv:

"In general a very nice hotel, inside and outside. The swimming pool was great"

Punct negativ:

Nothing special to point out, the TV was bit old and the image was not very clear

M

Maria

16/02/2026 00:37:31

10/10
Punct pozitiv:

"Incredible installations and well taken care property. Friendly staff, spacious rooms and spectacular breakfast!"

Punct negativ:

Aucun.

M

Mohammed

04/12/2025 23:23:25

8/10
Punct pozitiv:

"Room size, easy checkout and checkin, polite staff, and the different restaurants they have."

Punct negativ:

The quality of toileters should be better. The mini bar was empty and needed to ask for water at around 3:00 AM. Lastly, the price is a bit high.

N

Natasha

24/07/2024 06:57:42

10/10
Punct pozitiv:

"The easy access and always someone at front desk to help"

Punct negativ:

I love everything

W

Watts

18/03/2026 07:32:54

9/10
Punct pozitiv:

"Great location Resort style feels very open had great outlook one of nicest in the town"

Punct negativ:

Nothing really

A

Arthur

16/03/2026 02:09:59

10/10
Punct pozitiv:

"The shuttle bus from the airport was on site when we arrived and very comfortable after the plane ride. Check in was quick and the staff was amazing. Our room was exceptionally clean and the bed was comfortable."

Punct negativ:

Nothing bad to say.

G

Gabriela

09/02/2026 04:19:23

9/10
Punct pozitiv:

"La habitación era amplia, el aire funcionaba bien, la cama era muy cómoda. El desayuno básico pero rico. El personal amable."

Punct negativ:

Por ahí tener un colcha de verano o similar. Y que el baño tenga cortina a fin de que no se moje todo al bañarse. Igual todo correcto.

S

Sandutu

02/09/2025 11:11:47

8/10
Punct pozitiv:

"Terasa unde se servea micul dejun avea o panoramă superba, micul dejun a fost variat si bun, cafeaua excelenta, personal amabil."

Punct negativ:

Receceptionerul desi amabil nu avea libertatea de a negocia pretul care era mare, mai mare ca pe booking. Patul nu era dublu ca in descriere ci din doua saltele intre care picai noaptea , iar locatia era intr un bazar murdar plin de gunoaie si dimineata la 5 ne au trezit slujba de la i biserica musulmana si strigatele musulmanilor.

R

Robert

17/10/2024 08:50:33

8/10
Punct pozitiv:

"Breakfast was good and most of the time it has variety. Staff are fantastic.The omelette bar was the best as the other hot food is in bain-marie and is not as good."

Punct negativ:

Great room and fabulous views of the bay. I loved waking up in the morning and watching the boats going up and down the bay.

D

Deirdre

12/11/2025 01:37:55

9/10
Punct pozitiv:

"Great Central location Staff very helpful Comfy bed, good sized room Very good breakfast"

Punct negativ:

Gym wasn't great - much equipment not working

G

Glenn

04/03/2026 00:42:01

10/10
Punct pozitiv:

"View was fantastic and the central location was great. Huge balcony and spacious living area with kitchen a laundry."

Punct negativ:

Aucun.

B

Barry

27/10/2025 05:07:32

10/10
Punct pozitiv:

"During our stay, my wife fell ill. Diagnosed with severe malaria, she was transferred from the over-worked Moroni public hospital to a private clinic (at the hotel’s initiative). Over the next week, the Retaj’s staff treated us both as family and could not have been more helpful."

Punct negativ:

The pool was often closed to guests

N

Norbert

02/03/2026 08:13:00

8/10
Punct pozitiv:

"Basic room, a bit outdated, but for one/two nights ok, a lot of shops and supermarkets nearby, friendly staff, cheap price"

Punct negativ:

Aucun.

D

Darazi

01/01/2024 12:32:49

10/10
Punct pozitiv:

"The staff and managers were very kind and polite. The rooms and lobby is very clean. The WiFi was full free, but sometimes in some pleases signal was weak. The 24 hours drinking coffee , tea, cakes in lobby if very fantastic. U can use them free during 24 hours."

Punct negativ:

The lobby doesn't have any view to out ( I mean avenue and street ).

N

Noémi

14/03/2026 19:21:59

10/10
Punct pozitiv:

"The breakfast was excellent. The location was perfect."

Punct negativ:

Aucun.

J

Jayne_b

17/03/2026 05:22:13

10/10
Punct pozitiv:

"The team were very friendly and a great support with questions we had. We were met at the airport terminal and driven to the hotel using the free shuttle service. The room was really spacious and clean and breakfast was a great selection. We had asked for help with something very specific which wasn't part of the hotel and the team said to leave it with them and they'd call the room when they had the answer and, they did that!"

Punct negativ:

Aucun.

A

Ahmed

31/01/2026 11:58:58

9/10
Punct pozitiv:

"The hotel staff arranged my visit to the great wall. If not I would have missed this.."

Punct negativ:

Aucun.

A

Alina

29/10/2025 06:56:30

10/10
Punct pozitiv:

"Loved the hotel, great service, delicious dinners, very convenient location, amazing owners creating welcoming atmosphere."

Punct negativ:

Couldn't stay longer

J

Jenna

04/07/2023 15:28:24

9/10
Punct pozitiv:

"The staff were beyond helpful! Very lovely location and has everything you need. Couldn't ask for more. I will definitely be staying here again in the future."

Punct negativ:

Construction/renovations going on (some days loud). There was a huge cockroach in my room. These were both minor inconveniences for me, the rest of the stay was phenomenal.

T

Teresa

11/03/2026 13:12:39

9/10
Punct pozitiv:

"Good location. Staff friendly. Comfortable room and good breakfast"

Punct negativ:

N/A

R

Raul

04/11/2025 08:49:40

9/10
Punct pozitiv:

"Curat Camera mare 20 minute de mers pe jos de centru"

Punct negativ:

Parcare foarte scumpa, impreuna cu taxa de oras am platit 32€

N

Nad

28/07/2024 13:31:53

9/10
Punct pozitiv:

"The location was great overall a very good place for abit of relax"

Punct negativ:

Mainly the location

T

Teresa

11/03/2026 13:12:39

9/10
Punct pozitiv:

"Good location. Staff friendly. Comfortable room and good breakfast"

Punct negativ:

N/A

D

Daniel

07/03/2026 08:49:12

9/10
Punct pozitiv:

"Interesting concept Lovely staff. Cleanliness. Good breakfast buffet (even the bread rolls were tasty and that is rare in Germany)."

Punct negativ:

The pillow is square, large and uncomfortable. I got a pain in the neck because of it. The coffee in the breakfast buffet was so bad it was undrinkable.

I

Iftikhar

08/03/2026 08:18:31

10/10
Punct pozitiv:

"Very good staff but the room was small and there was no any tub in bath even I requested before check in"

Punct negativ:

Aucun.

A

Arul

07/03/2026 06:02:13

9/10
Punct pozitiv:

"The location and the Taj standards that has been maintained inspite of it being a old property makes you feel nice and comfortable! The hospitality shown by their staff was a class above!!"

Punct negativ:

Aucun.

G

Guilherme

03/11/2025 15:08:22

10/10
Punct pozitiv:

"Café da manhã bom padrão, quarto com ar condicionado, cama, chuveiro, banheiro bom padrão executivo, suficiente para quem quer curtir a cidade ou estar nela a trabalho, estudo ou concurso. Localização muito boa, central. Atendimento bom padrão."

Punct negativ:

Aucun.

J

Jenna

04/07/2023 15:28:24

9/10
Punct pozitiv:

"The staff were beyond helpful! Very lovely location and has everything you need. Couldn't ask for more. I will definitely be staying here again in the future."

Punct negativ:

Construction/renovations going on (some days loud). There was a huge cockroach in my room. These were both minor inconveniences for me, the rest of the stay was phenomenal.

E

Esalas27

30/01/2026 16:51:58

10/10
Punct pozitiv:

"The location is perfect if your intention is to visit the colonial city. The staff and the place are beautiful, we really enjoy our stay in this hotel"

Punct negativ:

All was good

S

Shahban

10/08/2025 09:40:43

10/10
Punct pozitiv:

"Everything was perfect ! We were family 10/10"

Punct negativ:

Aucun.

M

Mihaela

10/04/2023 17:21:45

10/10
Punct pozitiv:

"Locația, personalul, facilitățile, camera ,curățenia, micul dejun, grija personalului ca noi sa avem o vacanta minunata."

Punct negativ:

Totul a fost perfect.

C

Cristina

26/03/2025 15:29:24

9/10
Punct pozitiv:

"Locatia foarte buna! Foarte multa verdeata. Plaja foarte frumoasa. Camerele curate. Micul dejun si cina foarte bune. Si mancarea la pranz din meniul a la carte buna."

Punct negativ:

Mobilier putin cam vechi. Am cerut la receptie un adaptor pentru priza si ni s a dat unul singur. Sistemul de ventilatie in restaurant ar trebui imbunatatit.

M

Michele

28/01/2026 13:06:51

9/10
Punct pozitiv:

"A lovely quiet residential neighbourhood . Lots of birds in the garden . Lovely pool and outdoor seating area. We could walk out of our room to the pool and terrace. Marian looked after us very well ."

Punct negativ:

Maybe a little far from services but nothing else .

N

Nikol

29/05/2025 20:09:24

10/10
Punct pozitiv:

"Amenajare ,accesorii de Top ⬆️⬆️⬆️ baile excelente !!! Gradina unica"

Punct negativ:

Aucun.

B

Beccy

19/02/2026 12:52:19

10/10
Punct pozitiv:

"Excellent location. We were upgraded to a junior suit which was really great. It was perfectly clean and very comfortable. I highly recommend this hotel."

Punct negativ:

Aucun.

M

Mary

14/12/2025 21:51:06

8/10
Punct pozitiv:

"We very much liked the experience but the shower head was faulty"

Punct negativ:

The shower head was leaking.

J

Johanna

28/01/2026 12:09:12

9/10
Punct pozitiv:

"+ Very friendly and helpful staff! Always smiling and polite. Breakfast is great value. Location is perfect for me. I very much enjoyed the swimming pool and there's a small gym too. I have stayed there 3 x."

Punct negativ:

Some of the bathrooms should be renovated, one leaked water even to the mainroom, which was dangerous. Even others have humidity damages and small cockroaches. I was twice bitten by insects during the night, probably bedbugs or ants, and had to ask the staff to spray my room again. Some of the sheets are obviously not pure cotton and itchy.

I

Ismail

03/12/2025 07:14:01

10/10
Punct pozitiv:

"Hello, we wr upgraded to Avani Hotel and Casino. Beautiful place, reception and general service was excellent."

Punct negativ:

I want to thank the reservation office and reception for plan B and kind heart. You made our 3days in Maseru worthwhile.

M

Mihaela

10/04/2023 17:21:45

10/10
Punct pozitiv:

"Locația, personalul, facilitățile, camera ,curățenia, micul dejun, grija personalului ca noi sa avem o vacanta minunata."

Punct negativ:

Totul a fost perfect.

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