"Probably the best hotel I've ever stayed at... and I've stayed at some really nice hotels. The serivce was the best ever, very genuine and couldn't have asked for more. The complex itself is unreal, with pure and isolated beaches, spa and nice big infinity pool with bars. The restaurants were top quality. You dont need and dont want to leave the premises of the complex, its that good. Spa was excellent too, one of the best massages I've ever received. Room was large and clean, the cleaning staff were doing amazing job every day. Worth every penny."

"Rare occasion, but I really cant think of anything."

"Just an overall wonderful facility with great food and attentive staff. Breakfast buffet was exceptional."

"The only negative was the wedding group that arrived Friday-Sunday. Not the resort’s fault. But they were loud and somewhat obnoxious. Had they been there all week, I think we would have been unhappy overall with the experience."

"This is a first class hotel and TRUE 5 star. No comparison to other hotels in Cancun . From the first minute to the last minute of a week’s stay the hotel was perfect . The staff are so well trailed, pathing is too much for them ."

"You pay heavily for the quality of this hotel, so important to understand this before going . I was willing to pay for the quality room, fabulous restaurants and the outstanding service , but The costs of a massage at $500 for 90 minute relaxing was far too much so i declined"

"The hotel was stunning, it was extremely clean, very modern with high end finishings and the staff were exceptional"

"It was just a little far from being able to walk to a restaurant but this was rectified by easily being able to get an uber from the hotel"

"We adored our stay at Nizuc. This was the perfect relaxing stay right after our wedding. The staff were the most attentive we've ever had at a hotel. You have access to multiple beautiful pools and beachfront activities. The buildings and grounds are divine and all food was excellent- we had a very special meal at Ramona which was our favourite of our time in Mexico. We wanted a place we could stay for a few days and not need to leave- and Nizuc was perfect for this, we wish we had more days there!"

"Aucun."

"Staff are exceptionally warm, welcoming and helpful. Will definitely stay here again any time I'm in Cancun. Big shootout to Rodrigo, always readh to help and showing up over and beyond"

"Mosquitoes were a lot"

"Outstanding service and comfort. Elegant design and decoration. The food was also very good. We spent most of our time at the pool, which is very cool. All in all you feel like the main character of a James Bond film when staying at Nizuc."

"I guess it is just a matter of not being used to it. The space is extremely surveilled, and staff keep track of where you are at each moment (I guess this allows them to provide excellent service, i.e. clean the room when you’re not there, have a golf cart ready when you leave the restaurant, know your name the moment you walk into the building, etc.). It can feel a little too much at times. However, everyone really tries very hard to make you feel special, so this is not a complaint, just an observation. If money plays no role, and you don’t want to worry about absolutely anything, then this is your place."

"The poor bar was open late and you could see the sunset. The adults only area was very smart and relaxing as well."

"Was a bit expensive so keep an eye on the tab"

"The architecture of the resort is exceptional, high rooms, water and lush gardens. The restaurants are diverse and offer delicious food in a relaxing atmosphere. Pool and beach area are inviting and you can work out in a well equipped gym. All you need for a relaxing holiday!"

"Nothing"

"Beautiful setting and short journey to the airport."

"A bit pricey, 850 pesos for buffet breakfast, 800 pesos for a single gin and tonic as examples."